Privacy

Two kinds of people are involved here

Our customers are home-services businesses. Their customers are homeowners who call them. We hold data about both, for different reasons, and it is worth being clear which is which.

For a business: the account, the people who log in, the phone numbers, what the agent is configured to say, and billing records.

For a homeowner who calls: the recording and transcript of that call, the number they called from, and whatever they told the agent — usually a name, an address and a description of what is broken.

We do not sell anything, to anyone

We do not sell, rent or share personal information for advertising, and we do not build profiles across businesses. A homeowner's call to one plumber is not visible to another.

Who we share it with, and why

The business that received the call — it is their customer and their job.

Processors that make the call work: our telephony carrier, the speech-recognition and speech-synthesis providers, the language model provider, and the address-validation service. Each receives only what its job requires, under contract, and none may use it to train general-purpose models.

The business's own field-service software, when they connect it, so the job lands on their schedule.

Nobody else, unless we are legally compelled — and then we tell the affected business unless the law forbids it.

Rights

A homeowner can ask the business they called, or us directly, for a copy or deletion of their call. We will action it and confirm.

A business can export everything we hold for their account and delete their account at any time. Deleting the account removes call audio and transcripts; we retain the minimum billing and compliance records the law requires.

Security

Data is encrypted in transit and at rest. Access to recordings is limited, logged, and requires a specific reason. Integration credentials for a business's own software are encrypted and never returned to the browser.