A nice-sounding conversation is easy. Here is what happens underneath one.
“Thanks for calling Ridgeline Plumbing. You’re speaking with an AI assistant, and this call is recorded and transcribed by Wakeman to schedule your service. If you’d rather speak with a person, just say ‘representative.’”
Naming the third party doing the recording is the clause courts punish the absence of. Almost every competitor omits it.
“To schedule your service” is a purpose limitation — evidence we are your service provider, not a third party with our own interests.
“Say representative” kills the “I was misled into thinking it was a person” argument outright.
The audio, the timestamp and the fact the caller carried on are all logged and exportable in one click.
No implementation phase. Nothing for your techs to download.
Trade, business name, the ZIPs you cover, your hours, your diagnostic fee, and who to wake up at 2am. That’s the whole setup interview.
Tap your field-service software and log in — that’s the integration. If you don’t use one, connect Google or Outlook, or skip it and get bookings as texts.
You keep your number. We give you a new local one in your own rate centre and walk you through forwarding to it — with the exact code for your carrier on screen, or on the phone with a human if you’d rather.
If your carrier’s voicemail picks up at twenty seconds and forwarding fires at thirty, forwarding never happens and you’d never know why. We set ours underneath it.
We answer in under one ring, so on a simultaneous setup we’d win every race and you’d never get the calls you actually wanted. Sequential only, always.
Porting turns ten minutes into two weeks, with a real chance of your line going dark in the middle. Forwarding is reversible from your phone in one step.
Give it a bad address. Change your mind halfway through. Ask it for a price.
A wakeman was the night watchman who stayed up so the town could sleep.